Privacy policy

IXGcreative operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you, the customer, with a curated shopping experience. IXGcreative is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you. Personal information does not include anonymized or de-identified information.

Depending on how you interact with the Services and where you live, we may collect or process personal information such as your name, billing and shipping address, phone number, and email address. We may also process payment and transaction information, which is handled securely by our payment providers, as well as account details such as login credentials, preferences, and settings. In addition, we collect information about your purchases, returns, cancellations, communications with us, device details such as IP address and browser type, and usage data related to how you interact with the Services.

Personal Information Sources

We collect personal information directly from you when you place an order, create an account, contact us, or otherwise provide information to us. We also collect information automatically through cookies and similar technologies when you use the Services. In some cases, we receive personal information from service providers who process data on our behalf or from partners and third parties, where permitted by law.

We use cookies and similar technologies to operate and improve our Services. Where required by law, we obtain your consent before using non-essential cookies. You can manage your cookie preferences through your browser settings or through any cookie consent tools provided on the Services.

How We Use Your Personal Information

We use personal information to provide, tailor, and improve the Services. This includes processing payments, fulfilling and shipping orders, handling returns, managing customer accounts, responding to inquiries, and personalizing your shopping experience. We may also use personal information for marketing and advertising purposes where permitted by law, to communicate with you about your orders or our Services, to prevent fraud and enhance security, and to comply with legal obligations or enforce our policies.

Legal Basis for Processing (EU & UK)

If you are located in the European Economic Area or the United Kingdom, we process your personal information based on one or more of the following legal grounds: the performance of a contract with you, compliance with legal obligations, our legitimate interests such as improving our Services or preventing fraud (provided these interests do not override your rights), and your consent where required, such as for marketing communications or non-essential cookies.

How We Disclose Personal Information

We may disclose your personal information to third parties when necessary to operate our business and provide the Services. This includes sharing information with Shopify, payment processors, and service providers who support our operations, such as print-on-demand manufacturing and fulfillment partners (including Printumo), shipping providers, IT services, analytics providers, and customer support tools. We may also share information with marketing and advertising partners, when you direct or consent to disclosure, with affiliates, in connection with business transactions, or to comply with legal obligations. We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify. Shopify processes personal information to provide and improve the Services and may act as an independent controller for certain processing activities. Additional information about Shopify’s data practices and your rights can be found in the Shopify Consumer Privacy Policy and through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to third-party websites or platforms that are not operated or controlled by us. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.

Children’s Data

The Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

Security and Retention

We implement reasonable technical and organizational measures to protect personal information, but no method of transmission or storage is completely secure. We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or restrict the processing of your personal information, to object to certain processing activities, to withdraw consent where applicable, or to request data portability. You may opt out of marketing communications at any time by using the unsubscribe option provided in our emails. Exercising your rights will not result in discrimination.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you are located in the EU or UK, you also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside your country of residence. Where required, we rely on approved safeguards such as Standard Contractual Clauses or adequacy decisions to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

Contact

For the purposes of applicable data protection laws, IXGcreative is the data controller of your personal information. If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us.

Email: admin@ixgcreative.com
Address: Skogsklockevägen 9, 197 34, Bro, Sweden

Last updated: December 30, 2025